Delete your account & data
How to request deletion of your WorkPass Pilot account and personal data, and what is deleted or retained.
How to delete your account
Sign in to WorkPass Pilot, open Settings and choose Delete my account, then confirm. Your account and profile are deleted immediately.
Go to our contact page, enter the email address registered with your account, and use the subject “Account deletion request”. We process requests within 7 business days. You can also email privacy@workpasspilot.com.
What gets deleted
- Your account profile: name, email address, role and notification preferences
- Your active memberships and permissions in your company or agency workspace
- Your personal settings and session data
Deleting your own account does not delete your employer's workspace records — pass holder data belongs to the company. A company Owner can request full workspace deletion (all pass records, documents and notifications) via the same contact process.
- All pass holder records (names, nationalities, pass numbers, issue/expiry dates, sector and salary details)
- All uploaded documents (pass cards, IPA letters, insurance proofs, employment contracts)
- All notifications tied to the workspace
What we keep
- Audit log entries — retained for up to 12 months after deletion for security, dispute resolution and record-keeping compliance
- Payment and subscription records — retained as required for financial and tax compliance
See our Privacy & PDPA policy for the full data retention policy.